🛡️ Locksee Support Center

How can we help you?

Browse the topics below, check our FAQs, or send us a message. We typically respond within 24 hours.

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Looking for help? Jump to FAQs or send a message below.

Browse by Topic

What do you need help with?

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Account & Security

Password, login issues, account recovery

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Chats & Messaging

Message delivery, encryption, media sharing

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Calls

Voice/video call issues, quality problems

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Premium & Billing

Subscription, payments, upgrade, refunds

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QR Code & Connections

QR scanning, connecting users, group issues

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Report a Bug

App crashes, unexpected behavior, errors

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Quick Answers

Frequently Asked Questions

Can't find what you need? Contact us directly →

01How do I connect with someone on Locksee?
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02Are my messages really private?
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03Are calls recorded or stored?
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04How do I cancel my Premium subscription?
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05What happens to my data if I delete my account?
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06Why can't the other person see my phone number?
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07I forgot my username. How do I log in?
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08Is group chat end-to-end encrypted?
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Still Need Help?

Send Us a Message

Our support team reviews every message. We respond within 24 hours on business days.

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🔒 Your information is encrypted and handled per our Privacy Policy. We never share it with third parties.

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Response Times

General SupportWithin 24 hours
Account IssuesWithin 12 hours
Security & PrivacyWithin 6 hours
Premium MembersPriority — Within 4 hours
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Email Support

help@locksee.app

Response within 24 hours

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Office Address

Office No. E2-105, Mohammed bin Hamad bin Saif Al Ramahi, Al Muteena, Dubai, UAE

Locksee Information Technology LLC

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Your Privacy is Protected

All support communications are handled securely. We never share your support tickets or personal information with third parties. Messages are stored only as long as needed to resolve your issue.