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Account & Security
Password, login issues, account recovery
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Chats & Messaging
Message delivery, encryption, media sharing
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Calls
Voice/video call issues, quality problems
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Premium & Billing
Subscription, payments, upgrade, refunds
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QR Code & Connections
QR scanning, connecting users, group issues
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Report a Bug
App crashes, unexpected behavior, errors
01How do I connect with someone on Locksee?
+02Are my messages really private?
+03Are calls recorded or stored?
+04How do I cancel my Premium subscription?
+05What happens to my data if I delete my account?
+06Why can't the other person see my phone number?
+07I forgot my username. How do I log in?
+08Is group chat end-to-end encrypted?
+Still Need Help?
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Our support team reviews every message. We respond within 24 hours on business days.
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Response Times
General SupportWithin 24 hours
Account IssuesWithin 12 hours
Security & PrivacyWithin 6 hours
Premium MembersPriority — Within 4 hours
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Office Address
Office No. E2-105, Mohammed bin Hamad bin Saif Al Ramahi, Al Muteena, Dubai, UAE
Locksee Information Technology LLC
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