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Cookie Policy

Learn how Locksee uses cookies and similar tracking technologies to keep your experience secure, personalised, and seamless across all your devices.

📅 Effective Date: August 09, 2024
✉️ help@locksee.app
1

Introduction

This Cookie Policy explains how Locksee ("we", "us", "our"), operated by M/s Locksee Information Technology LLC, a company incorporated under the Laws of Dubai, United Arab Emirates, uses cookies and similar tracking technologies when you use our mobile application and related services ("Platform").

By using the Locksee Platform, you consent to our use of cookies in accordance with this Cookie Policy. If you do not agree, you may adjust your device or browser settings to limit certain tracking — see Section 11 for details.

This Cookie Policy should be read alongside our Privacy Policy and Terms of Service, which together govern your use of the Platform.

2

What Are Cookies?

Cookies are small text files placed on your device by a website or app when you visit or use it. They are widely used to make platforms work more efficiently, to remember your preferences, and to provide analytics and advertising information to platform operators.

In addition to traditional browser cookies, apps like Locksee also use similar technologies such as:

📦
Local Storage
Stores data persistently in your device's browser/app storage.
🔑
Session Storage
Temporary data that clears when you close the app session.
📡
Device Identifiers
Unique IDs (Advertising ID) assigned to your mobile device.
🏷️
Pixels & SDKs
Analytics and ad SDKs embedded within the mobile app.
3

Types of Cookies We Use

Locksee uses four categories of cookies and tracking technologies. Each serves a distinct purpose in delivering a secure, personalised experience.

🔒
Strictly Necessary
Essential for the app to function. Cannot be disabled.
Session authenticationSecurity tokensLoad balancing
📊
Analytics
Help us understand how users interact with the app.
Page viewsFeature usageCrash reports
⚙️
Functional
Remember your preferences and personalisation settings.
Language preferenceTheme settingsNotification prefs
📢
Advertising
Serve relevant ads to non-premium users via Google Ads.
Ad targetingFrequency cappingConversion tracking
4

Essential Cookies

Essential (or "strictly necessary") cookies are fundamental to the operation of the Locksee Platform. Without them, core features — such as logging in, sending messages, and maintaining your secure session — cannot function.

Because these cookies are strictly necessary, they do not require your consent under applicable data protection laws. They are always active while you use the Platform.

Cookie / TokenPurposeDuration
auth_tokenMaintains your authenticated session after loginSession
device_idIdentifies your device for security verification1 year
csrf_tokenPrevents cross-site request forgery attacksSession
qr_sessionManages QR-code based login & connectivity flow15 minutes
lock_prefsStores your Lock Connect and screenshot lock settingsPersistent
5

Analytics & Performance Cookies

Analytics cookies help us understand how users interact with Locksee — which features are most popular, where users encounter difficulties, and how the app performs across different devices and operating systems.

The data collected is aggregated and anonymised wherever possible, and is used solely to improve the Platform — not to identify individual users for commercial purposes.

What we measure

  • Session length and frequency of app use
  • Feature engagement (e.g., QR connectivity, screenshot management, calls)
  • App crash reports and performance bottlenecks
  • Onboarding drop-off points and conversion funnels
  • Premium upgrade flows and subscription analytics

Tools used

We use Google Analytics for Firebase and Firebase Crashlytics to collect this data. These tools operate under their own privacy policies.

6

Functional Cookies

Functional cookies enable the Platform to remember choices you make — such as your preferred language, theme, or notification settings — so you do not have to re-configure them every time you open the app.

🌐
Language Preference
Remembers your chosen language from our 7 supported languages.
🔔
Notification Settings
Stores your push notification preferences per chat or contact.
🎨
Theme & Display
Remembers dark/light mode and display customisations.
🔒
Lock Settings
Retains your Lock Connect and App Lock configuration.
📸
Screenshot Prefs
Stores which chats have screenshot protection enabled.
🔕
Do Not Disturb
Saves your DND schedule and quiet hour preferences.
7

Advertising Cookies

Advertising cookies are used to deliver relevant advertisements to users on the free tier of the Locksee Platform. These ads are served through Google AdMob and related Google Ads products. Premium users do not see advertisements and are not subject to advertising cookies.

Advertising cookies work by building a profile of your interests based on your app usage and device information. This allows advertisers to show ads that are more relevant to you.

💡 Upgrade to Premium to disable ads

Premium Locksee members enjoy an entirely ad-free experience. No advertising cookies are set, and no data is shared with ad networks for premium accounts. Visit our Premium section to upgrade.

What advertising cookies may collect

  • Your mobile advertising ID (Google Advertising ID / Apple IDFA)
  • General location data (city/region level — not precise GPS)
  • Device type, OS version, and app version
  • Ad interaction history (views, clicks, conversions)
  • Inferred interest categories based on usage patterns
8

Third-Party Cookies & SDKs

In addition to cookies set by Locksee, certain third-party service providers also place cookies and tracking technologies on your device when you use our Platform. These third parties operate under their own privacy and cookie policies, which we encourage you to review.

📈
Google Analytics
App usage analytics & performance monitoring
📢
Google Ads
Targeted advertising for free-tier users
🔥
Firebase
Authentication, real-time database & crash analytics
📱
Google Play / App Store
App distribution, reviews & purchase verification
💳
Razorpay / Stripe
Secure payment processing for premium subscriptions

We are not responsible for the content or privacy practices of third-party services. We recommend reviewing the privacy policies of these providers directly.

9

Local Storage & Similar Technologies

Beyond cookies, Locksee also uses local storage and session storage within the mobile app. These technologies work similarly to cookies — they store small pieces of data on your device — but are accessed only by the Locksee app itself.

Local Storage uses

  • Caching encrypted message data for offline access
  • Storing your contact list and QR code history locally
  • Saving draft messages you haven't sent yet
  • Retaining media thumbnails for faster loading
  • Keeping your premium subscription status for UI rendering

Session Storage uses

  • Temporary storage during active call sessions
  • QR code scan data during the connection flow
  • In-progress form data (e.g., profile editing)
11

Your Choices & Controls

You have several options to control cookies and tracking technologies. Please note that disabling certain cookies may affect the functionality of the Locksee Platform.

Device-level advertising controls

You can reset or limit your mobile advertising ID at any time:

🤖 Android
Settings → Google → Ads → Reset Advertising ID or opt out of Ads Personalisation
🍎 iOS
Settings → Privacy & Security → Tracking → disable "Allow Apps to Request to Track"

In-app controls

  • Navigate to Settings → Privacy within the Locksee app to manage data sharing preferences
  • Toggle Personalised Ads off to receive non-targeted ads (free users only)
  • Contact help@locksee.app to request deletion of any analytics data we hold about you

Premium subscription

Upgrading to a Locksee Premium membership automatically removes all advertising cookies and third-party ad tracking from your experience. This is the most comprehensive way to opt out of advertising-related tracking on the Platform.

12

Mobile App Tracking

Because Locksee is primarily a mobile application (available on Android and iOS), most tracking occurs through mobile SDKs and device identifiersrather than traditional browser cookies.

Mobile tracking technologies we use include:

Google Advertising ID (GAID)
Ad targeting and measurement on Android devices
Apple IDFA
Ad targeting and measurement on iOS devices (requires explicit permission)
Firebase Instance ID
Push notification delivery and app analytics
Firebase Analytics SDK
In-app event tracking and user behaviour analytics
Firebase Crashlytics SDK
Real-time crash reporting and diagnostics
Google AdMob SDK
In-app advertising delivery for free-tier users
13

Children's Privacy

Locksee is not directed at children under the age of 13 (or the applicable minimum age in your jurisdiction). We do not knowingly collect personal information or place tracking cookies on the devices of children.

If you are a parent or guardian and believe that your child has used Locksee and we may have collected data about them, please contact us immediately at help@locksee.app so that we can take appropriate steps to delete the data.

14

Policy Changes

We may update this Cookie Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will notify you by:

  • Posting the updated policy on this page with a new effective date
  • Displaying a prominent in-app notification at your next login
  • Sending an email to registered users where required by applicable law

Your continued use of the Locksee Platform after changes to this Cookie Policy constitutes your acceptance of the updated terms. If you do not accept the changes, you should stop using the Platform and contact us to request account deletion.

15

Contact Us

If you have any questions, concerns, or requests regarding this Cookie Policy or our use of cookies and tracking technologies, please reach out to us:

Get in Touch

✉️
Email
help@locksee.app
🏢
Company
Locksee Information Technology LLC
📍
Address
Office No. E2-105, Mohammed bin Hamad bin Saif Al Ramahi, Al Muteena, Dubai, UAE