Introduction
This Privacy Policy describes our policies on the collection, storage, protection, use, and disclosure of personally identifiable and other information about you in connection with your use of our services, including the Locksee mobile application. The terms "we", "us", "our" refer to Locksee Information Technology LLC, incorporated under the Laws of Dubai, UAE, with its head office at Office No. E2-105, Mohammed bin Hamad bin Saif Al Ramahi, Al Muteena, Dubai, UAE.
The terms "you", "your", or "User" refer to the user of the Platform. "Services" refers to any services offered by us across any computing device (collectively the "Platform").
Please read this Policy before using the Platform or submitting any personal information. This Policy is incorporated within, and must be read alongside, our Terms of Use and EULA.
Locksee is built on a privacy-by-design principle. We collect only the minimum data required to operate the Service. We do not sell your data, we do not profile you for advertising, and we do not share your information with third parties except as strictly described in this Policy. What we store is listed explicitly in Section 5. What we do not store is listed explicitly in Section 6.
When you use the Service, you consent to our collection and use of information as described in this Privacy Policy. Consent may be revoked at any time by emailing help@locksee.app.
Your Consent
By using our Platform and Services, you agree and consent to the collection, transfer, storage, disclosure, and sharing of your information as described in this Policy. If you do not agree, please do not access or use our Platform.
Policy Changes
We may occasionally update this Policy. Material changes will be communicated via prominent notice on our Platform and, where required by applicable law, we will obtain your renewed consent. Your continued use of the Service after any update constitutes your acceptance of the revised Policy.
Links to Other Websites
Our Platform may contain links to third-party websites, which may be served through Google Ads for non-Premium users. Any personal information collected on those external websites is governed by their own privacy policies, not ours. We are not responsible for the privacy practices of any third-party site.
Information We Collect From You
📋 Data Minimization Commitment: We collect only the data listed below. Nothing more. See Section 6 for an explicit list of what we do not store.
5.1 Account Registration Data
When you register for Locksee, we collect and store the following information:
Your phone number serves as your unique identifier on Locksee. We do not generate a separate alphanumeric user ID — your phone number is your identity on the platform.
A display name chosen by you at registration.
Stored as a URL reference to the image. The image file itself is stored on our secure servers.
Stored as a URL reference. The image file is stored on our secure servers.
Optional text description provided voluntarily by you.
The date and time of your most recent activity, used to display your online/offline status to connected users.
5.2 Network & Session Security Data
First IP Address
Recorded once at the time of initial account registration. This serves as the baseline security record for your account and is used for fraud detection and law enforcement compliance. It is never updated after registration.
Last IP Address
Updated to reflect your most recent active login session. We retain only this single most-recent IP address — we do not maintain a full history or log of all IP addresses from which you have accessed the Service. This record is used for account security verification and to detect unauthorized access.
5.3 Contact List
With your explicit permission, Locksee periodically accesses your device's contact list to identify which of your contacts are registered Locksee users. We extract phone numbers only — we do not access, collect, or store your contacts' names, email addresses, or any other contact attributes. The extracted phone numbers are stored on our secure servers solely to power the connection-discovery feature and for no other purpose.
5.4 QR Code Connectivity Data
A unique QR code is generated for your account. We record QR scan events and connection timestamps to manage your active connections. The QR code is masked — it does not expose your phone number or any personal identifier when scanned. Each QR code resets after a successful scan to prevent unauthorized re-connections.
5.5 Personal Chat Messages (1-on-1) — AES-256 Encrypted
End-to-End Encrypted with AES-256
All messages in personal one-to-one conversations are protected using AES-256 end-to-end encryption — the same standard used by leading secure messaging platforms worldwide. Your messages are encrypted on your device before transmission and can only be decrypted by the intended recipient's device. Our servers store only the encrypted ciphertext and cannot read the content of your messages under any normal operating condition.
Legal exception: Upon receipt of a verified and legally valid request from a competent law enforcement authority, or upon credible detection of illegal activity, authorized Locksee personnel may — using a unique per-message decryption identifier — access specific message content. Before any decryption occurs, written notice will be provided to the affected user, except where disclosure of such notice is itself prohibited by applicable law.
5.6 Voice & Video Calls — AES-256 Encrypted in Transit
Encrypted in Transit — Never Recorded
All voice and video calls conducted within Locksee are encrypted in transit using AES-256 encryption. Call content — audio streams and video streams — is never recorded, stored, transcribed, or accessible on our servers. Once a call ends, its content is permanently and irreversibly gone. Only call metadata (duration, timestamp, and participant phone numbers) may be retained for service operation and legal compliance.
5.7 Group Chat Messages — Server-Side Protected, Not End-to-End Encrypted
Group chat messages are not end-to-end encrypted. Group messages are transmitted using Transport Layer Security (TLS) and stored on our secure servers with server-side access controls, role-based permissions, and encrypted storage at rest. Only users who are directly connected via QR codes may be added to a group, ensuring your group is always limited to trusted contacts. Our team does not actively read group chat content except as required for safety enforcement or legal compliance.
5.8 Channel Messages — Server-Side Protected, 1-Month Retention
Channel messages are not end-to-end encrypted. Channel message data is retained on our servers for a maximum period of 1 (one) calendar month from the date of transmission. After this retention window, channel messages are permanently and irrecoverably deleted from our active servers and all backup systems. Locksee does not indefinitely retain channel content. Server-side access controls and TLS encryption protect channel data during the retention period.
5.9 Customer Support & Troubleshooting Data
If you contact our support team, we collect:
- →The content of your support request and our correspondence
- →Technical diagnostic logs required to resolve the reported issue
- →Your correspondence history with our support team
This data is used exclusively to resolve your inquiry and improve service quality.
5.10 Cookies & Device Session Data
Whenever you use the Service, general session information such as your Internet Protocol (IP) address, MAC address, and device type may be collected through cookies or equivalent session tokens. This data is used for security, session management, and service compatibility. It will be treated as personal information under this Policy.
What We Do NOT Collect or Store
🛡️ We apply strict data minimization. The following data is never collected, processed, or stored by Locksee — regardless of any other clause in this Policy.
Device Media Files
We do not access, collect, or store photographs, audio files, video files, or any other media files stored on your device.
File Metadata
We do not collect metadata associated with files on your device, such as EXIF data, local file timestamps, or document properties.
Hardware Identifiers
We do not collect your device IMEI number, hardware serial number, or any permanent hardware-level device identifier.
Precise GPS Location
We do not request, access, or store your precise GPS coordinates. Any regional context is derived from IP address only.
Payment Information
Payments are processed entirely by the Google Play Store or Apple App Store. Locksee never receives, processes, or stores any payment card or billing data.
Call Recordings
We never record, transcribe, or store the audio or video content of any call. Call content exists only between participants in real time.
Full IP History
We retain only your first registered IP address and your most recent login IP address — never a full log or history of all IP addresses.
Browsing History
We do not track or store your internet browsing history or any activity outside of the Locksee application.
Third-Party App Data
We do not access or collect data from any other applications installed on your device.
Decrypted Message Content
AES-256 encrypted messages cannot be read by our servers in normal operation. Decryption occurs only under verified legal authority with prior written notice to the user.
How We Use Your Data
The data we collect is used exclusively for the following purposes:
- 7.1To create and manage your Locksee account and authenticate your identity using your phone number.
- 7.2To enforce this Policy and our Terms of Service, or to protect the rights and property of others.
- 7.3To personalize and improve the Service, including account preferences and feature recommendations.
- 7.4To fulfill our contractual obligations to you and provide the Service.
- 7.5To maintain and enhance the security of our platform, including fraud detection, anomaly monitoring, and incident response.
- 7.6To understand how users interact with the Service and improve its quality, features, and performance.
- 7.7To ensure compatibility of the Service with your operating system and device.
- 7.8To enable QR-based secure connectivity, screenshot management, audio/video calls, and premium membership features.
- 7.9To back up our systems and support disaster recovery operations.
- 7.10To comply with applicable laws, legal processes, and regulatory obligations.
7.11 Screenshot Permissions
Personal Chat Screenshots
Users must approve or deny screenshot requests. Approved screenshots are saved in a dedicated in-app gallery.
Group Chat Screenshots
Screenshots are automatically saved and organized by user and date without requiring prior approval.
Screenshot Notifications
All participants receive an instant notification when a screenshot is taken, including the username of the person who took it.
User Connectivity
Group Chat Limitations
Users can only view profiles and contact users they are directly connected to via QR codes. Adding random users or contacting unconnected group members is not permitted. This ensures your network remains limited to verified, intentional connections.
Conference Calls
Users can participate in audio/video conference calls limited to 10–16 members. Participants can only be added from existing QR-based connections.
Advertising
Free Users
Free users may see non-intrusive advertisements served via Google AdMob. These ads are contextual and are not based on personal profiling by Locksee.
Premium Subscribers
Premium subscribers experience a completely ad-free environment. No advertising cookies are set and no data is shared with ad networks for Premium accounts.
Languages
Our app supports multiple languages, including:
Your Rights (Digital Personal Data Protection Act, 2023)
In accordance with the DPDPA and applicable data protection laws, you have the following rights:
Right to Access
Request a summary of the personal data we hold about you and how it is being processed.
Right to Rectification
Request correction or updating of inaccurate personal data.
Right to Erasure
Upon withdrawal of consent, your personal data will be deleted within 30 days, except where retention is legally mandated.
Right to Restriction of Processing
Request restriction on the processing of your personal data under certain circumstances.
Right to Data Portability
Receive your personal data in a structured, machine-readable format and transfer it to another data controller.
Right to Object
Object to the processing of your personal data based on legitimate interests or for direct marketing purposes.
Right to Withdraw Consent
Withdraw consent at any time by contacting us. Upon withdrawal, we will delete your data within 30 days except where law requires otherwise.
To exercise any of these rights, email help@locksee.app. For GDPR-related inquiries, contact our Data Controller at the same address.
Consent
By using Locksee Mobile Application, you consent to the collection and use of your information as outlined in this Privacy Policy. You may withdraw this consent at any time by contacting us at help@locksee.app.
Security
We implement industry-standard technical and organizational security measures to protect the data we collect. These include AES-256 encryption for personal messages and calls, TLS encryption for all data in transit, encrypted storage at rest, role-based access controls, and regular security audits. Access to personal data is restricted to employees, contractors, and agents who need it to perform their duties and are contractually obligated to maintain confidentiality.
While we employ best-in-class security measures, no system is impenetrable. We cannot guarantee absolute protection against unauthorized interception or unauthorized access in all conceivable scenarios. Once we receive your information, we apply strict physical, electronic, and procedural safeguards to minimize risk.
We do not sell, rent, or share any personal or sensitive information of Users with any third party, other than as explicitly described in Section 8 of this Policy.
Amendments
We reserve the right to amend this Policy at any time. All amendments will be posted on our Platform within a reasonable timeframe. Unless specified otherwise, amendments are effective immediately upon posting. Continued use of the Service constitutes acceptance of the amended Policy.
Queries / Contact Us
Have Questions?
If you have any queries or concerns relating to our Privacy Policy or our Service, email us or write to us at our registered address.
help@locksee.appOffice No. E2-105, Mohammed bin Hamad bin Saif Al Ramahi, Al Muteena, Dubai, UAE